Frequently asked questions

Choose your vehicle, dates and pick-up point, then book online. You pay a 30% deposit to confirm — payment is handled by Stripe, a world leader in online payments: Tropiloc never has access to your card. Confirmation is instant and automatic: you immediately receive an email with your booking voucher to show the agency. The remaining 70% is paid directly to the agency on the day you collect the keys; the exact amount is shown on your voucher.

No hidden fees. The displayed price is the total price, taxes included (VAT). Any extras (baby seat, GPS, additional driver…) are clearly shown before payment. The deposit is not a fee — it is a guarantee returned to you after the rental.

Yes, from your "My bookings" area. Each vehicle shows its cancellation policy: if free cancellation is offered, your deposit is fully refunded (within 5 to 10 business days) as long as you cancel within the stated period — e.g. up to 7 days before pick-up. After that, the deposit is non-refundable. The terms are always shown before payment.

You are fully refunded your deposit, whatever the reason. You can then choose another vehicle with complete peace of mind.

When booking, submit your driving licence (front and back) and a proof of address. On the day, present your original licence and an ID to the agency. A minimum age (often 21) and a minimum number of years holding a licence may apply: these requirements are shown on each vehicle page before booking.

The deposit is a guarantee (card hold or cheque) taken by the agency and returned if the vehicle is given back in good condition. The excess is the maximum amount you would pay in case of damage. Amounts are shown on the vehicle page.

At the pick-up point chosen when booking (agency, airport…): your voucher contains the exact address, a Google Maps link, the time and the agency's contact. A condition report (with photos) is done at departure and return, signed by both parties — it's your protection: it records the vehicle's condition and prevents any dispute.

The terms (unlimited mileage or not, "full-to-full" fuel policy…) are stated on each vehicle page before booking. No surprises.

All agencies are professional rental companies, vetted by Tropiloc (business registry checked, manual approval) before they can publish: you rent from established local players in Réunion Island. If you run into difficulty, first contact the agency (details on your voucher); our support remains reachable and a consumer mediation scheme is available, in line with regulations.

Yes, in compliance with GDPR. Your documents are stored securely, deleted automatically after the rental, and you can export or delete your data from your profile at any time.